There are two ways to order from Danube Online.
You can search for products either by browsing the different departments, or by searching for products by name. Clicking the “Add to Cart” button will add items to your cart.
Promotions in the application are only for browsing, if you order a product from the application and it was under promotion you will automatically receive it at the promotion price. If there is a product listed in the promotion which you cannot find within the App, it means this product is not currently available for online delivery and is only available in store.
We’re sorry, but we are unable to take special requests about any products currently, but we are working on this feature.
We apologise, but not all products that are available in store are currently offered on Danube Online. We are constantly adding products, so please check back again when you make your next order.
We apologize, but this means the product is not currently available, but please check back at your next order as we are constantly receiving new deliveries.
Yes, we also have special promotions & discounts specifically for our online stores
Yes, of course! You can schedule orders for up to five days in advance and choose any delivery time that suits you best.
Yes, go to the “My Orders” section, select the order you would like to repeat and click “Order Items Again” (currently only available on iOS)
When placing an order you can highlight a product as a favorite and it will appear in your favorites list so that next time you order, you can be sure of never missing out on your essentials.
If you have received a promo code from Danube Online, be sure to enter this in the Promo Code field at checkout.
We are sorry, but we cannot honor any in-store coupons for the online service.
When placing your order, please look out for the discounts and offers section on the website or the Promotions section on the home page of the App.
Yes, we have a minimum amount of SAR 150 required to place an order.
You can pay safely and securely with Credit Card, Debit Card, Mada and Apple Pay (only available on iOS devices).
We offer either Home Delivery to your door, or a Store Pickup service from our selected stores.
Yes, we do charge a fixed fee for home delivery.
You may choose to collect the order from one of our selected stores, or you may have it delivered to your home.
You can find a full list of areas we cover when you select “Home Delivery” on the App or at www.danube.sa.
We are constantly expanding and if you do not find your district in our delivery range, then please select “I don’t see my city” and leave feedback of your location.
We deliver 7 days a week, Saturday to Thursday from 10:00 am to 11:59 pm and Friday from 2:00 pm to 11:59 pm.
If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and our Customer Service team will contact you to re-arrange delivery. In these circumstances, if we have to return to deliver the goods, a further charge may become payable.
We offer a choice to our customer before placing an order (replace / cancel the product if out of stock) if you chose “cancel’ product and if the product is not available in the branch which provides the service for your area it will be canceled. If you chose “replace” our trained pickers will try and provide a suitable alternative.
You can track you order from the “My order History” tab under the Account section.
Refund and exchange are made within 48 hours.
There is no return or exchange for perishable items (fresh & frozen) such as fresh meat, fruit, vegetables, cheese, frozen foods, bakery products and fresh fish.
Unconsumed grocery items will be accepted for exchange only within 48 hours from the time purchased.
When your items are delivered please check that the order is not damaged. In the event that your order is visibly damaged or in any way does not meet our usual high standards, you may refuse to accept the order and you can raise a complaint about the order to [email protected]. For individual items found to be damaged when unpacking, please notify customer services within 24hrs for a refund/store credit. Refunds will only be given where the product is returned or photo verification of product condition is provided.
For orders paid by credit card, refunds will only be issued back to that card and may take a few days to process according to the individual bank involved.
Items are accepted for exchange within 48 hours from the time purchased, ensuring the presence of all parts of the product.
Items under warranty: the customer must check the agent or supplier of that brand directly.
In case of exchanging devices like mobile phone, laptops, computers and accessories, it must be intact with its original packing and should not have been opened or repaired.
In case of exchanging electronic devices such as computer and mobile phone, it is possible if the devices were not plugged into electricity for charging etc.
Household utensils items can only be replaced if they have never been used.
Shavers & Shaving equipment will not be replaced or returned.
Our full Terms & Conditions can be found by clicking here.
Shopping on our website/application is guaranteed to be 100% secure. We follow the most stringent protocols to ensure that each of our customer’s data is protected.
Click on login – forgot password? -write your E-mail address – click on reset password and you will receive an email from [email protected] giving further instructions.
If you have forgotten your password, click on login – forgot password? -write your E-mail address – click on reset password and you will receive an email from [email protected] giving further instructions.
In order to process your order it is necessary for us to obtain this information. Please note we do not sell or use this data in conjunction with any third parties.
Please check your spam or junk folders as emails could end up there. Always ensure you mark Danube Online as a trusted/safe sender within your email application.