Danube

Introduction

Welcome to Danube website and mobile application. We offer you a distinctive at-home shopping experience. The following Terms & Conditions set out the rules for using Danube website and app. Please read and understand them before using our services. By using Danube website and app, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and our Privacy Policy, and that you will abide by them.

Definitions

You / Your / User: The customer who uses the service on Danube website and app.
Danube website and app / We / Us / Our: Danube website and mobile application and all related services.
Home: The main interface of Danube website and app displaying available categories and brands.
Departments: The main and sub-categories under which products are displayed on Danube website and app.
Account: A profile you create when registering on Danube website and app. It includes your data and purchase history. By registering, you confirm the details you provide at registration—or any time later—are true and complete, and you agree to update them if they change. You must register with your real name, address, phone number, location map, email address, and any other details we may require to process your order. Registration data and certain other information are used in accordance with our Privacy Policy and the laws of the Kingdom of Saudi Arabia.
Information: The information and data you provide. If you use Danube website and app, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer/device.

Terms of Use

Danube website and app may undergo routine maintenance, we do not guarantee they are free from technical errors.
We reserve the right to review, refuse, or suspend any transaction in cases of suspected fraud, unauthorized activity, or violations of our policies and Terms & Conditions.
Free products are provided in accordance with our prevailing policy.
We may set a maximum purchase limit per transaction. For the safety of our delivery staff, we may limit orders of high-quantity items such as bottled water.
A minimum order value applies to Express Delivery and Scheduled Delivery services and is displayed on the website and app.

Amendments to the Terms & Conditions

We may amend these Terms & Conditions at any time to meet operational requirements or applicable laws.
Your continued use of Danube website and app after updates constitutes implied acceptance of the new terms.
In the event of any discrepancy in interpretation between languages, the Arabic version shall prevail.

Website & App Content

We may update or modify content at any time. While we strive to present accurate and complete information, we make no representation or warranty regarding its accuracy or completeness and do not guarantee that the site/app or its content is free of errors or omissions.
All rights to content and data within Danube website and app, including intellectual property rights, belong exclusively to Danube website and app. This includes, without limitation, shopping lists, private data, or any content uploaded or created on the platform. You may not use or share such data with any third party without our explicit permission.
Users are responsible for securing and protecting their information and configuring the software on their devices, including the use of antivirus programs.

Prices

The official price of any product is the one displayed on Danube website and app at the time you place or modify your order. We will notify you of any price differences, if applicable.
Pricing or product information errors may occur. Prices can only be confirmed after you place the order. If an error is discovered, we reserve the right to contact you for instructions or cancel the order and notify you.
Upon order acceptance, the same value will be charged to your credit card or via card on delivery, as selected. If cancelled after payment, the amount will be refunded to the card or credited to your e-wallet.
Prices may differ between physical stores and the website/app. For online orders, the website/app prices apply. Prices and availability are subject to change without notice, and specifications are based on manufacturers’ data and may change without notice.
Delivery or collection fees may be added to the price and will be clearly shown during checkout.

Changing Your Mind

You may modify or cancel your order at any time before delivery or pickup by contacting customer service at 8002442225 or support@danube.com.
If items you ordered are unavailable, you may choose replace or cancel the item on the checkout page.

Replacement & Return Policy

We are pleased to assist you with returns and exchanges as follows:

Contact Danube website/app customer service within 48 hours of receiving your order to request an exchange or return.
Refunds are processed within 48 hours of approval and returned to the same credit/debit card in the purchase currency. The time to receive funds depends on your bank.
All exchange/refund requests are subject to verification by our customer service team.

Non-returnable/non-exchangeable items:

Underwear, shaving machines and equipment.
Perishable items (fresh/frozen), e.g., fresh meat, fruits, vegetables, fresh cheese, frozen foods, bakery items, fish.

Food items not consumed: May be replaced within 48 hours of purchase if unused/unconsumed.

Electronics & home appliances:

May be returned or exchanged within 7 days from delivery, provided the product is complete and in its original condition. Returns are not accepted after this period.
Electronics such as mobile phones, computers, and accessories cannot be returned/exchanged if the original packaging has been opened, the item has been powered on/used or has been damaged.
Products under warranty are referred directly to the brand’s agent/supplier. For inquiries, please contact customer service.

Housewares: May be returned or exchanged within 7 days of delivery if unused and in original condition.

Orders Not Meeting Standards

If your order arrives damaged or fails to meet our quality standards, you may refuse delivery and submit a complaint via support@danube.com.
If a single item is found damaged after the package is opened, notify customer service within 24 hours to receive a refund or wallet credit.
Refunds are issued only after the product is returned or after verifying a photo showing the item’s condition.

Use of Credit Cards

If your credit card is used without your knowledge, notify us within 24 hours of discovery and notify your card issuer within its required timeframe.

Expiration Dates

Our staff select products with appropriate expiration dates, as if you were shopping yourself. However, some fresh products naturally have limited shelf life. If you receive an expired product, we will refund the amount.

Danube Website/App Coupon Redemption

If a customer is permitted to redeem a Danube website/app coupon, it will be redeemed for the full amount only. Partial redemptions are not allowed.

Payment

Payment Methods: You can pay electronically via credit cards (Visa, Mastercard), Mada cards (issued by Saudi banks only) through our payment gateway, Apple Pay for iOS, and Buy Now, Pay Later services.
Currency: All transactions are processed in Saudi Riyals (SAR) only.
Payment Confirmation: When payment is accepted, an on-screen confirmation appears immediately. We are not responsible for payment refusal/cancellation by your card provider for any reason, please contact your bank for details.
Information Security: We do not store your card details. All information, details, and communications to/from the service site are encrypted for security.
Data Sharing: We do not share your payment information with any party, except with legal authorities upon request. Data is processed by the payment processor.
User Responsibilities: You must ensure the card used is valid and legally yours. Your personal data is used only to verify authenticity or upon request by legal authorities. We are not responsible for fraudulent use of credit or Mada cards, full responsibility lies with the user of the counterfeit/fraudulent card.
Refunds: Upon order cancellation, the amount is refunded to the same card in the purchase currency. If the order value is less than the amount paid, the difference is refunded to the same card.
Acceptance: By using the e-payment service, you implicitly agree to all terms above. If you do not agree, please do not use the service.

Jurisdiction & Dispute Resolution

These Terms & Conditions and any disputes or claims arising out of or related to them are governed by the laws of the Kingdom of Saudi Arabia and interpreted in accordance with Saudi jurisdiction.

Privacy Policy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in the Privacy Policy.